yerman

// services

AI & Software Services

World-class code for local firms. We design, build, and run tools that pay for themselves.

Liverpool • Wirral • Merseyside

// mission

Real AI for Liverpool — not just copy-paste into ChatGPT

If “AI” at your place means staff pasting prompts into ChatGPT, you’ll be outpaced. We turn AI into systems — wired into your data, tools and KPIs — so Liverpool, Wirral & Merseyside businesses can move faster than the chains.

Why this matters

Speed beats size

The firms winning locally are automating the boring stuff and measuring the important stuff. That’s scheduling, quoting, stock, chasing, support — done properly, not in a browser tab.

What “real AI” looks like

Integrated & auditable

Private data, guarded tools, clear logs. Agents that talk to your CRM, accounting, email and payments — with human-in-the-loop where it counts. Safe by design, measurable by default.

What you get

Outcomes you can point at

Fewer no-shows, faster cash collection, higher repeat rate, cleaner data. Dashboards people actually open. The “we finally fixed that” list, getting shorter.

From prompts to pipelines

We turn one-off prompts into repeatable flows with guardrails, retries and metrics — so your team gets leverage, not extra tabs.

Built for your stack

We integrate the tools you already use — CRM, finance, bookings, email, SMS — and fill the gaps with clean APIs you own.

Outcomes over hype

No bandwagon. We ship what moves a KPI: hours saved, revenue reclaimed, errors reduced — with an audit trail.

Bring AI into the business, properly

yerman partners with small businesses across Liverpool, Wirral & Merseyside — designing, building and running practical AI and custom software that pays for itself.

// AI for small business

AI Appointment Booking & Scheduling

Let customers book, reschedule and pay without back-and-forth. Automatic reminders reduce no-shows; you get a live calendar. Built for clinics, salons, gyms and trades.

Customer Operational

Automated Invoice Chasing & Credit Control

Gentle, branded nudges that follow your terms, log outcomes and hand over to a human when needed. Cash flow up, awkward calls down.

Finance Operational

Customer Service Assistant (Web & Messaging)

Answers common questions 24/7, escalates the tricky ones with context, and logs everything to your tools. Helpful, on-brand and auditable.

Customer Operational

Lead Capture & Instant Qualification

Turn forms and chats into qualified leads—score intent, route to the right person, and book a call automatically. No more “we missed your enquiry”.

Sales Customer

Quotes & Proposal Drafting

Auto-build proposals from your price rules and past wins. Polished, consistent, and ready to send—human signs off, AI does the heavy lifting.

Sales Operational

Review Generation & Smart Replies

Ask at the right moment, route issues privately, and publish great feedback. On-brand responses that don’t sound like a robot.

Marketing Customer

Knowledge Base + FAQ Copilot

Turn your PDFs, policies and know-how into a living help hub. Staff and customers get straight answers, with sources cited.

Employee Customer Operational

Call Summaries & CRM Notes

Every call auto-summarised with next steps and sentiment, then filed to your CRM. No more “who promised what?”.

Sales Operational

Smart Staff Rota & Shift Planning

Build rotas around demand, skills and time-off rules. Staff confirm via mobile; managers see costs in real time.

Employee Operational

Stock Forecasting & Re-order Alerts

Predict what you’ll sell and when to restock. Reduce dead stock, avoid “out of stock” moments, and keep cash moving.

Finance Operational

Abandoned Basket Recovery

Personalised nudges that feel helpful, not spammy. Bring customers back with the right incentive at the right time.

Sales Marketing

Personalised Email & SMS Campaigns

Segments built from behaviour, not guesses. Send messages people actually want—opt-in, compliant, and measurable.

Marketing Sales

Route Optimisation & Job Dispatch

For trades, deliveries and home services: plan efficient routes, live-update ETAs, and capture proof of work.

Logistics Operational

Paperwork → Structured Data

Turn invoices, forms and PDFs into clean data that flows into your systems. Fewer typos, faster bookkeeping.

Operational Finance

Customer Onboarding & Compliance

Smooth sign-ups with checks, forms and “what happens next” baked in. Great experience, tidy audit trail.

Customer Operational

Support Ticket Triage & Prioritisation

Urgent issues surface first; duplicates are merged; context is auto-attached. Your team handles the work, not the admin.

Operational Employee

Price & Promotion Optimiser

Test prices and offers with data, not gut feel. Protect margin while lifting conversion and repeat rate.

Sales Finance Marketing

Executive Dashboards & KPI Copilot

Ask questions in plain English: “How did we do this week in Wirral?” See the charts, spot issues, act quickly.

Operational Finance

Got a different idea?

We build to fit your business, not the other way round. If you can describe it, we can design it, prototype it, and ship it—secure, scalable and measurable.

Let’s architect it together

Proudly building for Liverpool, Wirral & Merseyside SMEs — bespoke, auditable, outcomes-first.

// contact

Let’s talk

Pick what’s easiest — we’ll get back fast with a clear path to value.

Form

Send a quick brief

Tell us what’s stuck. We’ll suggest the shortest route to impact.